Accessibility Information

Statement on Safety for Disabled Guests

Robin Hill is dedicated to ensuring visitors with specific needs are able to enjoy the park and will do all that is practical to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for whatever reason.

We have been advised by the Health & Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Evening Events

Our evening events contain a variety of lighting effects, these include ‘moving head lights’, various flashing lights, projections, and some limited use of lasers and strobe lighting. Visitors with photosensitive epilepsy or other conditions which could be triggered by light should consider this information carefully before making their visit.

It goes without saying that our evening events extend into the hours of darkness. Whilst there is always adequate lighting to navigate all paths and attractions and features that are open for the event, the reduced lighting levels inevitably mean that in places changes in surface and terrain will be harder to identify – particularly for those with sight impairments.

The Big Red Tractor Train

Our Big Red Tractor train operates during the daytime with stops at the main entrance, Lower Valley and Africa Adventure areas. Visitors are free to use this service to travel between these locations.

This train can take up to two standard manual wheelchairs at a time in the final carriage, which is accessed via ramps, please speak to the driver who will put these in place, and assist with using the safety belts. Any wheelchair bound guest should be accompanied by a strong carer / helper to assist with loading / unloading via the ramp. Unfortunately this train cannot carry mobility scooters. Please check with our admissions team for the day either in person or via phone to check whether the train is operational and at what times.

Unfortunately we do not operate the Big Red during the hours of darkness and therefore this service is not available for our electric woods evening events.

Wheelchair and electric mobility scooter users

The park is set within 88 acres of down land and a wooded valley. This means that the route around the site is sloping in places and some paths have a gradient of 1:5.

The majority of the park is accessible by wheelchair but some paths are gravel or grass based. Visitors in manual wheelchairs who wish to visit all areas of the park should be accompanied by strong helpers. Those using electric mobility scooters must ensure they are confident in using the equipment and do not exceed its capabilities. Particular attention should be paid to the paths leading to and from the Squirrel Tower (Canopy Skywalk), The Tree House and The Falconry Area where gradients are likely to be at their steepest. Our Big Green Tractor Ride is unable to take mobility scooters.

Unfortunately, we do not hire out wheelchairs or mobility scooters, so please make adequate provisions before you visit.

Environment

Most of the park’s attractions are outdoors, due to the unpredictable nature of the British weather paths may be wet and conditions could be windy. Visitors should ensure they are dressed appropriately including suitable footwear, and any mobility aids used should be ﬁt for purpose.

We offer a range of facilities for our guests;

First Aid
Recharging of Electronic Equipment
Cold Storage of Medicines
Disable Toilet Facilities (See Map)
Disabled parking

Unfortunately, we’re unable to hire out wheelchairs.

Ability Dogs are always welcome in our Park.

Sensory

We pride ourselves on immersive fun at Robin Hill, but we know that some of these elements aren’t for everyone. Below is a list of the park’s sensory elements:

4D Motion Cinema, the Rides area and Jungle Heights all play music and can become considerably noisy at peak times.
Customers are at risk of getting wet when near Splash Attack, the bridges in the Lower Valley ponds and the Parting.
When watching the Southcoast Falconry Shows, customers will experience low flying birds and handlers use microphones to communicate to customers.
While very friendly, we like to make customers aware that our resident peacocks are free roaming around the park.

Accessibility Guide

Please download our accessibility guide to help you plan and make the most of your visit to Robin Hill here. This includes details of disabled facilities, attractions and ride restrictions.

Accessibility Sessions

We’re dedicated to the enjoyment of our customers at Robin Hill and want to make sure that everyone can experience the park to its full potential, which is why we’ve started our very popular Accessibility Sessions.

During these sessions we close off certain areas of the park, turn off the music and lift some of the usual requirements for a limited number of guests. Current sessions include Jungle Heights (the first Sunday of the month) and the Rides area (the third Sunday of the month).

The sessions are for a limited number of guests and fill up quickly. Bookings are taken via phone and email to ensure a tailored experience for our customers, please speak to a member of our team by calling 01983 527352 or email us at [email protected].

For more information regarding our Accessibility Sessions…

Robin Hill - Jungle Heights Shots (36 of 94)

Click here!

Please note; accessibility sessions will not be taking place through the summer season of 2020.

Pricing and Ticketing

Frequent Visitor Passes

Disabled Frequent Visitor Pass holders are now able to bring a Carer with them for free. For our visitors to access this, they need to do the following:

1. Purchase the Disabled Visitor’s FVP, either in-house or online in the normal way.
2. Provide some of the following documentation to our admissions team:

Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
Personal Independence Payment letter (dated within the last 12 months).
A current and valid Blue Badge (or picture of, if the badge in with the vehicle).
Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.

3. Our admissions team will then produce a carer pass, with the name & photo of the individual requiring a carer on the card, free of charge. This allows us to ensure that the system isn’t abused.
4. They will need to produce both cards on their visit to the parks.

Standard ticket purchasing and further information…

Guests who can provide the following documentation are entitled to one free carer when purchasing another ticket for the parks. However, the disabled guest and any further members of their party will pay full price. It is vital that you show the relevant paperwork at the
admission desk when you buy or collect your ticket. Minimum carer age is 16 years.

Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
Personal Independence Payment letter (dated within the last 12 months).
A current and valid Blue Badge (or picture of, if the badge in with the vehicle).
Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.

Unfortunately we will not be able to issue carers tickets without seeing the above documentation. Please note, each disabled guest must provide the documentation above to receive a carer ticket.

Should guests require 2:1 care, please provide a letter from your GP to substantiate this and addition free carer ticket(s) may be provided.

Should you as a guest have any temporary accessibility requirements, or would like to discuss our park accessibility please contact our team at [email protected] in advance of your visit so we may assist you. Please give us 48 hours to respond.

Can you book your tickets online?
Yes – book tickets online for your visit! On the day, please present your e-ticket and supporting documentation so we may issue the carer ticket.

Please note, each disabled guest must provide the documentation above to receive a carer ticket.

Terms and Conditions

The Carer Card can only be used in conjunction with the Disabled Visitor
The Carer Cards can be interchangeable amongst different carers for that individual
The minimum age for a Carer is 16.
Under 4s do not need an FVP to visit our parks regularly as they do not qualify for our admissions tariff until they turn 4. Parents, as carers, can apply for one free carer card per full paid FVP purchased. An FVP card for any child under 4 will be issued in conjunction with carer card(s) and will be charged for once the child reaches 4 years.
Carer passes can only be obtained through our admissions team.
Should guests require 2:1 care, they need to provide a letter from their GP to substantiate this and addition free carer ticket(s) may be provided.
This offer is not valid to organisations who buy multiple transferable passes. However, if they are buying individual passes for their users, they can then access the free carer pass.