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Frequently Asked Questions

Here are some questions frequently asked by schools, groups and agencies

Complete the schools registration form on our main schools page and follow the link provided in the email confirmation. The booking portal will offer any other products available to you during your visit.

We offer schools a pass for two adults to visit us in advance of a trip free of charge. These must be booked in advance via the booking form. Our Front of House teams will be happy to help answer any queries you have during your visit. This will help you plan your visit with us around the requirements of your students.

Your coach drivers will park in the designated coach parking area to let you safely disembark. We ask that the lead teacher comes in to see our Front of House team to book the school in, pick up the maps and any extra information you may need for the visit before bringing the group through. This is to ensure that we are able to give all the relevant information – it can get very noisy in our Front of House, especially if we have more than one school in at once.

Both Robin Hill and Blackgang Chine are primarily outdoor attractions, and the indoor space is limited.The best advice is to dress accordingly and enjoy being outside. In adverse weather conditions, schools may be able  to eat inside our main cafes – please speak to our front of house team when you arrive to arrange this!

We understand that situations and circumstances change. You can change or cancel your booking up to 28 days before the day of your visit free of charge, but you will need to call our team to do so. After this point there will be a cancellation fee.

Please be aware that strobe lighting is in use within our Rumpus Mansion Attraction at Blackgang Chine. Strobe lighting may also be used during our ‘electric woods’ evening events at Robin Hill and our Blackgang Illuminations events.

The Vortex attraction at Blackgang Chine contains a rotating lighting effect, which may effect some visitors.

The parks have a range of facilities suitable for disabled visitors.  Whilst the parks are accessible to visitors, please be aware that both parks are situated on hilly ground. Unfortunately we don’t hire out wheelchairs or disability scooters, so please make adequate provisions before you visit.

Please download our current guide for guests with disabilities from our useful resources for more detailed information on ride restrictions, attractions access and any requirements for helpers to accompany guests. This should enable you to assess your own abilities and make an informed decision about which attractions you are able to, or wish to use.

Blackgang Chine has a water slide ‘Waterforce’ which children sit in boats to ride. The insides of the boats may be wet, and children may get splashed at the bottom of the slide.

Robin Hill has ‘Splash Attack’ attraction, which features small jets of water activated using push pads. Robin Hill also has suspension bridges, some of which are very close to the surface of the water, and so may mean they dip into the water.

The Summer Slide attraction at Robin Hill involves sliding down a slip and slide and into a pool of water at the bottom. This water is regularly changed and the slide is deep cleaned every day. Whilst using this attraction the children will be monitored by our experienced and fully-trained team as well as their teachers.

Both parks have ponds and water gardens.

Please Note:

At Blackgang Chine there is an ornamental pond in the ‘Water Garden’ area (which is adjacent to the Maze). The pond is partially fenced off, but due to the ‘ornamental garden’ nature of the area it is not entirely fenced off. Extra care should be taken in this area.

At Robin Hill there is a large lake in the lower valley field (numbers 21 & 22 on the Park Map) which is fenced off at one end only. Extra care should be taken in this area.

We want you to be able to relax and enjoy your visit with us, comfortable in the knowledge that your students will be safe with us. We have a pre-prepared risk assessment for both parks, or alternatively if you would prefer you can book a free pre-visit and create your own. Please see our policies and details page for our risk assessment and public liability insurance certificate. Individual attraction risk assessments can be provided upon request.

We hope you won’t need to use these facilities whilst you are with us. However, there is a first aid post and rest facilities located within the Main Entrance/Exit building of both parks, and this is also the facility for cold storage of medicines. Each outlet will also have a basic first aid kit if required. Both parks will always have staff on duty who are trained as ‘Appointed Persons’ for first aid help. A defibrillator and wheelchair is also located at the first aid post.

The Park has a very clear and fine-tuned ‘Lost Child Procedure’ in place. This includes contact with all outlets via telephone and/or two-way radio and levels of escalation, depending on the situation. All staff are thoroughly briefed on this procedure. If a child is missing from your party, please inform any member of staff immediately.

Rides are routinely inspected and serviced daily, weekly and monthly as per requirement by qualified in-house personnel. All rides are annually inspected by LTC (Leisure Technical Consultants) who then issue an “Amusement Device Inspection Procedures Scheme” (ADIPS) certificate. We hate to close any ride or attraction, but we reserve the right to close them for routine maintenance if required. In this instance we will always endeavour to re-open them as quickly as possible once it is safe to do so.

We hate to close rides & attractions for essential maintenance & refurbishment at short notice, but we reserve the right to do so. Safety is of paramount importance to us, and we will always ensure that is the priority. We will try to let you know if we can when issues occur.

For safety reasons, in wet weather Toboggan and Hill Billy slides close at Robin Hill, and Snakes and Ladders will close at Blackgang. In extremely high winds, the Cliffhanger Rollercoaster and Waterforce Waterslide at Blackgang may also close – however this is quite a rare occurrence. In these cases, the situation will be continually monitored, and should the weather improve the team will attempt to re-open the rides when safe to do so. In the case of an electrical storm, Colossus and Toboggan at Robin Hill will close, and Cliffhanger and Waterforce at Blackgang will close until the storm has passed.

Yes absolutely! You can add additional activities, including Robin Hill’s Toboggan, Summer Slide and Jungle Heights, retail packages and catering packages from £1.50 per person. These can be added to your booking and invoiced after your visit.

Some of our activities and packages need to be added 4 weeks in advance, and cannot be added on the day. However you can pay to use our Toboggan Ride down at Toboggan, or Jungle Heights from Rio’s cafe. These don’t have to be purchased as a whole group, so if your students have pocket money and want to have a go that is fine too!

Should the weather be wet, and meaning that Toboggan is closed for the duration of your visit, we will issue a refund back to your account. Hand your Toboggan Tickets back to Robin Hill’s Front of House Team and they will make the appropriate adjustments. However we will endeavour to re-open the Toboggan as soon as the weather allows for it to run safely.

Unfortunately due to the number of schools we have visit us every year, and our already great schools-exclusive pricing, we are unable to accept Frequent Visitor Cards as part of school groups. All visitors as part of the school will need a valid school ticket.

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