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THE MAGIC OF POLAR CONTINUES THIS CHRISTMAS!

The festive POLAR story continues this December with selected evenings of magical Christmas delight (12th, 13th, 19th, 20th, 21st, 22nd & 23rd).

From beautifully illuminated ancient woodland and immersive walk-throughs to live music, a local market and delicious food, the event promises to provide festive cheer this year. Plus, for the first time, the star of the show, Pippa the polar bear, will be joined by a few very special guests from sister park, Blackgang Chine.

This year’s event will also see the return of the popular Decoration Workshops and Robin Hill’s beloved outdoor rides will remain open throughout the evening after undergoing their winter makeover.

POLAR WORKSHOPS

Join a Handmade Decoration Workshop for your chance to create a mini wreath or tree decoration. Each table includes materials to produce two items – additional materials can be purchased in-park. Maximum 6 people per table. Sessions will take place at 5:15pm, 6:00pm, 6:45pm, 7:30pm & 8:15pm. You’ll need to purchase a table reservation alongside your ticket online, then book your timeslot when you arrive at the park.

POLAR MARKET

You’ll have the chance to support local traders and crafters this Christmas at the POLAR Market. As well as a selection of the finest festive delights, you’ll have the chance to browse perfect gift ideas and stocking fillers too.

POLAR VILLAGE

Journey through the park into the Woodland Ponds transformed into a true winter wonderland. Enjoy heart-warming tastes of Christmas and finish them off with a mulled drink or decadent hot chocolate; all accompanied by live music from the Christmas Carolettes.

POLAR HOLLOW

Meet Pippa the polar bear in our POLAR Hollow; All is not as it seems in this interactive walkthrough; toys come to life and you never know who you could meet along the way. Dodos? Dinosaurs? Fairies? Anything can happen when dreams really do come true.

FREQUENTLY ASKED QUESTIONS & T&CS

Yes. Children under 4-years-old are welcome to POLAR free of charge, but must be booked online. When purchasing tickets, please ensure you allocate the correct number of under 4s within your booking.

Tickets are non-refundable and non-transferable. Please ensure you select the correct date at the point of purchase.

POLAR workshops are not included in the standard ticket price. Workshop spaces must be reserved online alongside your tickets. You’ll need to reserve your table at the point of online purchase then book your timeslot upon upon entry to the park. Time slots are at 5:15pm, 6:00pm, 6:45pm, 7:30pm and the last at 8:15pm. Table reservation includes materials for the creation of two items. Additional materials can be purchased in-park. Maximum 6 people per table.

Set sail to the Isle of Wight… by car or on foot, it’s easy to get to POLAR!

Robin Hill is centrally located on the Isle of Wight, close to Newport and only 15 minutes’ drive from the ferry.

Postcode: PO30 2NU

FERRIES

Vehicle Ferry: It’s easy to make an evening trip to the Isle of Wight, with Wightlink and Red Funnel offering regular crossings from Portsmouth, Southampton and Lymington until late at night.

Passenger Ferry: You can book as a passenger onto the car ferries above, or choose a faster service on the Red Jet from Southampton, Wightlink Fast Cat from Portsmouth or Hovertravel from Southsea.

Buses: Go green and catch Southern Vectis Service 8 between Newport and Robin Hill, which runs until late into the evening. From Newport you can easily connect to any of the ferry services or Island towns.

We’re dedicated to making sure that everyone can enjoy the events at Robin Hill, if you have any specific concerns regarding your visit please contact us for further information.

We’ve implemented exemplary COVID-safe measures which have been in place at the park. These include the addition of hand sanitiser stations, one-way systems, social distancing markers, temperature checks upon arrival and face covering requirements.

You can find more detail about all these measures here. 

We do insist that ALL of our guests cooperate with us and adhere to the measures we’ve put in place – they are there to ensure both your safety, the safety of our staff and the safety of all other guests on-site. If any guests are seen to be not adhering to these measures, they will be asked to leave the site.

POLAR is an outdoor event under the cover of the Robin Hill woodland with various covered areas for workshops and eating. While the trees do offer a natural covering from the winter elements, we strongly advise wrapping up warm.

If an event is cancelled or abandoned because of the weather, you will be entitled to transfer your ticket to an alternative POLAR event date, subject to availability. See T&Cs for more detail.

POLAR is an outdoor event under the cover of the Robin Hill woodland with various covered areas for workshops and eating. While the trees do offer a natural covering from the winter elements, we strongly advise wrapping up warm.

If an event is cancelled or abandoned because of the weather, you will be entitled to transfer your ticket to an alternative POLAR event date, subject to availability. See T&Cs for more detail.

TICKET TERMS & CONDITIONS

  • All POLAR tickets are non-refundable and non-transferable, unless otherwise clearly stated.
  • POLAR tickets entitle you to one visit only on the day of your booking. Please ensure you select the correct date at the time of booking. Return visits are not permitted with any POLAR tickets.
  • In the event of an event being cancelled, Robin Hill will contact all ticket holders directly. In that instance, tickets will be valid for redemption on any other POLAR event date, subject to availability, and will need to be booked. As an outdoor venue, Robin Hill reserves the right to cancel event dates if they deem conditions unsafe. Refunds will not be issued for cancellation or abandonment of the event or any element as a result of poor weather.
  • In the event of the government or local authority requiring the event to be cancelled, a full refund will be issued to all ticket holders.
  • An adult must accompany persons 16 years of age and under during entry to POLAR. 
  • Due to strict capacity monitoring for social distancing purposes, park tickets are restricted to be redeemed only on the date selected during the purchasing process. You can find out more about Robin Hill’s COVID-Safety Measures at https://robin-hill.com/covid-info
  • Frequent Visitor Pass holders are eligible for POLAR tickets at an exclusive 20% discounted rate. Discount valid until midnight on 6th November only – no FVP discounts will be applied after this date. One POLAR entry ticket per FVP holder. FVP codes are required to redeem this discount. Under 4s can be booked free of charge. FVP discount will be applied at checkout.
  • Group saver discounts are available on bookings of 4-6 people. Discounts will be automatically applied at checkout.
  • Discount codes will overwrite any automatic group saver discount.
  • Whilst we operate COVID-safe policies and procedures in accordance with Government guidance, all guests will be expected to adhere to all social distancing laws in force within England. This will include but may not be limited to; the requirement for a non-invasive temperature check prior to admission and the requirement to wear face coverings in all indoor spaces and on some ride attractions. Please refer to our COVID-19 guest information for more detail.
  • As per Government guidelines, we are unable to admit groups of more than six people from multiple households. We insist that all guests remain in socially distanced groups of six or less whilst visiting, excluding the following exception: single households or bubbles with more than six individuals.
  • Robin Hill reserves the right to cancel or amend any element of the event as it sees fit, at any point.
  • Robin Hill is an outdoor venue, with some elements uncovered. Visitors therefore accept that weather and temperature conditions are out of Robin Hill’s control. We advise you wrap up warm!

 

Handmade Decoration Workshop Terms and Conditions

  • Bookings can only be made online through the Robin Hill website
  • By purchasing a workshop ticket, you are agreeing to the terms and conditions.
  • Payment is required at the time of booking and is non-refundable.
  • In the event of a whole event cancellation, your workshop tickets will be exchanged along with your event tickets.
  • Your workshop ticket guarantees you place on one of the sessions that runs throughout the evening. Places in each session are strictly allocated on a first come first serve basis from our admissions team.
  • There is no discount for Frequent Visitor Pass Holders.
  • Complimentary refreshments will be provided as part of the session, whilst we will do our upmost to ensure that dietary requirements are catered for, we cannot guarantee this in every case.
  • We operate a challenge 25 policy on all alcohol. Please bring your ID and be prepared to show it to our team if you are lucky enough to look under 25.
  • Whilst Robin Hill will do their best to ensure that the materials used in the sessions will not stain or leave any mark, we accept no responsibility for any damage to your clothing before, during or after any our sessions.
  • We operate a zero-tolerance policy on anti-social behaviour. It is imperative that all persons attending workshops behave in an acceptable and safe manner as deemed by the class or workshop tutor. It the discretion of the host to decide if the behaviour of an individual is unacceptable. Cancellations as a result of unacceptable behaviour are not entitled to a refund but may be considered on an individual basis.
  • The management reserve the right to cancel or amend the workshop with little or no notice.

Style of Wight Reader Offer Terms and Conditions

  • Additional 5% discount will be added on top of existing group saver discounts.
  • Offer valid only for groups of 4-6 people.
  • Transactions are limited to 6 tickets, as per current government guidance.
  • Discount code is not redeemable against already discounted FVP tickets.
  • Offer not valid in conjunction with any other offer or discount code.
  • Discount code redemption is limited to one per email address.
  • Standard POLAR ticket & entry terms apply.

Facebook Competition Terms and Conditions – COMPETITION CLOSED

  • This competitions is by no way associated, endorsed, sponsored or administered by Facebook – it is run and administered by Vectis Ventures Ltd.
  • No purchase is necessary to enter this competition and making a purchase does not increase the chances of winning.
  • Entries are open from 18:30 on 12/11/2020 and close at 11:59 on 15/11/2020.
  • All original post comments will be entered. One entry per person.
  • A winner will be selected at random and announced on 16/11/2020.
  • The winner will be contacted via Messenger by the Robin Hill Facebook page, and must respond within 24 hours to claim their prize.
  • The prize consists of 4 x standard entry POLAR tickets, valid for any date of the event (12, 13th, 19th, 20th, 21st, 22nd, 23rd December 2020). Additional carer or under 4yrs tickets can be added free of charge (the winner will need to specify if required).
  • No cash alternative is available and the prize is non-transferable.
  • Standard Robin Hill ticket and POLAR event terms & conditions apply.

Black Friday Upgrade Prize Draw Terms and Conditions

  • The competition is by no way associated, endorsed, sponsored, or administered by Facebook or Instagram. It is run and administered by Vectis Ventures Ltd.
  • The competition is open to individuals over the age of 18, providing they meet the below entry requirements, excluding contracted staff of Vectis Ventures Ltd.
  • Purchase is necessary. All orders completed by 11:59 on 27/11/2020, containing a minimum of one POLAR standard entry ticket (or FVP discounted ticket), will be automatically entered into the prize draw. One order entry per email address.
  • Multiple orders made using the same email address will not be entered. One order per email address will be automatically entered and duplicates removed.
  • Purchases of POLAR tickets made after 11:59 on 27/11/2020 will not be entered.
  • Vectis Ventures cannot be held responsible for any incomplete, failed or late orders.
  • A winner will be selected at random and announced on Monday 30/11/2020.
  • The winner will be contacted directly via email and must respond within 24 hours to claim their prize. If a response is not received within 24 hours, the winner will forfeit the prize.
  • The prize consists of £100 credit for redemption within the Robin Hill shop and meal vouchers for the winning group (maximum 6 people). All elements of the prize are non-transferable and hold no cash alternative value.
  • The £100 shop credit must be redeemed within the Robin Hill gift shop on the date of the group’s visit, as stated on the winning order confirmation. Credit will not be carried forward for any other date, nor to be used against any other Vectis Ventures product; and any amount leftover will be forfeit.
  • The meal vouchers will only be issued for each individual within the booked group (excluding under 4yrs), as stated on the winning order confirmation, to a maximum of six. E.g. should the winning booking consist of four standard tickets; four meal vouchers will be issued. These vouchers are valid for one hot menu item, one hot or cold non-alcoholic drink and one giant marshmallow each.
  • Vectis Ventures reserves the right to amend the competition terms, prize details or entry requirements at any time, without notice, as it deems necessary.
  • Standard Robin Hill entry and POLAR terms and conditions apply.

DREAMS REALLY DO COME TRUE AT POLAR