Statement on Safety for Disabled Guests
Robin Hill is a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) and welcomes visits by disabled people and will do all that is practical to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for whatever reason.
We have been advised by the Health & Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.
Our electric woods events contain a variety of lighting effects, these include ‘moving head lights’, various flashing lights, projections, and some limited use of lasers and strobe lighting. Visitors with photosensitive epilepsy or other conditions which could be triggered by light should consider this information carefully before making their visit.
It goes without saying that the electric woods events extend into the hours of darkness. Whilst there is always adequate lighting to navigate all paths, attractions and features that are open for the event the reduced lighting levels inevitably mean that in places changes in surface and terrain will be harder to identify – particularly for those with sight impairments.
The Big Red Tractor Train
Our Big Red Tractor train operates during the daytime with stops at the main entrance, Toboggan Valley and Africa Area. Visitors are free to use this service to travel between these locations.
This train can take up to two standard manual wheelchairs at a time in the final carriage, which is accessed via ramps, please speak to the driver who will put these in place, and assist with using the safety belts. Any wheelchair bound guest should be accompanied by a strong carer / helper to assist with loading/unloading via the ramp. Unfortunately this train cannot carry mobility scooters. Please check with our admissions team for the day either in person or via phone to check whether the train is operational and at what times.
Unfortunately we do not operate the Big Red during the hours of darkness and therefore this service is not available for our electric woods evening events.
Please download our accessibility guide to help you plan and make the most of your visit to Robin Hill. This includes details of disabled facilities, attractions and ride restrictions.
Wheelchair and electric mobility scooter users
The park is set within 88 acres of down land and a wooded valley. This means that the route around the site is sloping in places and some paths have a gradient of 1:5.
The majority of the park is accessible by wheelchair but some paths are gravel or grass based. Visitors in manual wheelchairs who wish to visit all areas of the park should be accompanied by strong helpers. Those using electric mobility scooters must ensure they are confident in using the equipment and do not exceed its capabilities. Particular attention should be paid to the paths leading to and from the Squirrel Tower (Canopy Skywalk), The Tree House and The Falconry Area where gradients are likely to be at their steepest. Our Big Green Tractor Ride is unable to take mobility scooters.
Unfortunately, we do not hire out wheelchairs or mobility scooters, so please make adequate provisions before you visit.
The majority of the park’s attractions are outdoors. Due to the unpredictable nature of the British weather, paths may be wet and conditions could be windy. Visitors should ensure they are dressed appropriately including suitable footwear, and any mobility aids used should be fit for purpose.
We do not wish to discriminate against visitors with disabilities and therefore the appropriate admission rate will be charged. Visitors who are disabled and assisted by a Carer, are both eligible for our concession rate on our Standard Tickets. Proof of disability may be requested to confirm eligibility. This may include:
For Visitors who are disabled and who plan to visit the park on a regular basis throughout the season with their Carer, we recommend the purchase of our heavily discounted Frequent Visitor Pass and Carer Pass.
The Carer Pass can only be used in conjunction with a Frequent Visitor Pass purchased for the disabled visitor, but it can be shared amongst the authorised Carers, providing flexibility. If more than one Carer is required to accompany a disabled visitor, then additional Carer Passes will need to be purchased. Each Carer Pass provides admission for one Carer only. Proof of Carer status may be requested to confirm eligibility. This may include:
The Carer Pass is the same price as our Frequent Visitor Pass as we are unable to discount our prices any further but this works out cheaper than a Carer having to pay the concession rate of a standard ticket price per visit. No other offers or discounts apply.